Pokie Mate Casino Terms & Conditions

1. General conditions and eligibility

These Terms & Conditions form an agreement between you and the operator of Pokie Mate Casino. They apply to your use of the website, your player account, any games made available through the website and any related services. Additional rules may apply to particular games, payment methods, promotions or features. Those additional rules will be made available where relevant and should be read together with these terms.

You may use Pokie Mate Casino only where online gambling and access to the relevant services are permitted by the laws that apply to you and to the operator. Availability can differ according to location, account status, product type and legal requirements. It is your responsibility to confirm that you are allowed to use the services before registering, depositing funds or playing.

• You must meet the minimum legal age that applies to online gambling in your location.
• You must provide accurate, current and complete information when creating and maintaining an account.
• You must use the services for your own personal purposes and not on behalf of another person.
• You must not access the website or play games from a location where doing so is unlawful or restricted.
• You must not allow another person to use your account, payment method or login details.
• You must follow all applicable laws, these terms and any instructions displayed on the website.

Pokie Mate Casino may request information or documents to confirm your identity, age, location, payment ownership or source of funds. Checks may be completed when an account is opened, before a transaction is processed or at another appropriate time. If requested information is not provided, or if information cannot be verified, access to some or all services may be restricted.

2. Player accounts and use of the website

Account security

You are responsible for keeping your username, password and other account information confidential. You should choose a strong password, avoid sharing login details and notify the operator promptly if you believe that your account has been accessed without permission. You are also responsible for activity carried out through your account unless you have reported unauthorised access and followed any security instructions provided.

Each player should have only one personal account unless the operator has expressly permitted otherwise. Creating duplicate accounts, using another person’s account, disguising your identity or attempting to bypass an account restriction is not permitted. If duplicate or associated accounts are identified, the operator may review the accounts and take appropriate action under these terms.

Fair and proper use

• Do not use automated software, bots, scripts, data-mining tools or other systems to interact with the website or games.
• Do not interfere with the website, its security, its servers or the normal operation of any game.
• Do not introduce malicious code, attempt unauthorised access or test vulnerabilities without permission.
• Do not use the services for fraud, money laundering, unlawful activity or any purpose connected with crime.
• Do not abuse an error, technical fault, pricing mistake or promotion condition.
• Do not submit content that is unlawful, threatening, misleading, abusive or harmful to other users.

The website may contain links, software, content or services provided by third parties. These materials may be subject to separate terms and privacy practices. Pokie Mate Casino is not responsible for third-party services to the extent permitted by applicable law, and you should review the relevant information before using them.

3. Deposits, withdrawals and game play

You may deposit funds only through payment methods that are shown as available to you. You must use a payment method that is in your name or that you are authorised to use. The operator may reject, delay or review a transaction where ownership, identity, security or legal compliance cannot be confirmed. Payment providers may apply their own terms, processing rules or charges.

You should check the transaction details carefully before confirming a deposit or withdrawal. You are responsible for ensuring that your payment information is accurate. The operator may require a withdrawal to be returned through an approved method or may request further verification before releasing funds, where this is required for security, regulatory or anti-fraud purposes.

Games are played using the information and results recorded by the relevant game system. In the event of a disagreement, system records may be reviewed to determine the outcome, subject to applicable law. If a game is interrupted by a technical issue, the operator may investigate the issue and take reasonable steps to correct an error or settle the affected transaction.

• You should confirm that your device, internet connection and software are suitable before playing.
• You accept that internet communications can be affected by delays, outages and events outside the operator’s reasonable control.
• A wager or game action may not be reversible once it has been accepted by the system, except where the operator or applicable law provides otherwise.
• You should not spend money that you cannot afford to lose.
• You should stop playing and seek support if gambling is affecting your finances, relationships, work or wellbeing.

Funds held in your account are intended for permitted gaming activity and approved withdrawals. You must not use the account as a bank account, payment-transfer service or way to move funds between people. Transactions may be monitored and reviewed for security, fraud prevention, responsible gambling and legal compliance.

4. Promotions, responsible gambling and account restrictions

Promotions and offers

Promotions, bonuses, free games and other offers may have separate eligibility rules and conditions. These may include requirements concerning qualifying play, expiry, maximum use, account status, payment methods or withdrawal eligibility. The applicable promotional conditions will apply to the relevant offer. You should read them before accepting or using a promotion.

Unless stated otherwise, promotions are intended for one person and one account. The operator may refuse, amend or withdraw an offer where there is evidence of misuse, error, manipulation, multiple accounts or a breach of the applicable conditions. If an offer is displayed incorrectly because of a technical or administrative error, the operator may correct the error and review affected transactions.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Set a budget before you begin, keep track of your time and spending, and never chase losses. Pokie Mate Casino may provide tools or support options such as deposit controls, time reminders, activity information, breaks or account closure. Availability and operation of these tools may depend on the service and applicable requirements.

If you are concerned about your gambling, consider taking a break, requesting account restrictions or seeking independent support from an appropriate gambling-help service in your state or territory. You can also speak with a qualified financial or health professional. Do not gamble when you are under the influence of alcohol or other substances, emotionally distressed or unable to make clear decisions.

Suspension and closure

The operator may suspend, restrict or close an account where it reasonably considers this necessary for security, legal compliance, responsible gambling, verification, fraud prevention, a breach of these terms or the protection of players and the website. An account may also be closed at your request. Where permitted, any remaining balance will be dealt with after relevant checks, excluding amounts connected with unlawful conduct, unauthorised activity or a breach of these terms.

5. Privacy, intellectual property and legal information

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide the services, manage accounts, process payments, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted. By using the services, you acknowledge that relevant information may need to be shared with service providers, payment processors, verification providers or authorities where legally required.

The website, including its design, text, graphics, logos, software and other materials, is owned by or licensed to the operator or its suppliers. You may use the website for personal, lawful purposes only. You must not copy, reproduce, distribute, modify, publish, sell or commercially exploit website content without prior permission, except where a right cannot lawfully be excluded.

The website and services may be changed, suspended or withdrawn from time to time. Maintenance, technical problems, security incidents, telecommunications failures and events outside reasonable control may affect availability. To the extent permitted by law, the operator is not responsible for loss caused by circumstances that it could not reasonably prevent or control. Nothing in these terms excludes or limits rights, guarantees or remedies that cannot be excluded under applicable consumer law.

These terms may be updated to reflect changes to the services, law, security requirements or business practices. The latest version published on the website will apply from its stated effective date. If a change is important, notice may be provided through the website or another suitable method. Your continued use of the services after an update means that you accept the revised terms.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable game, promotion, privacy or responsible gambling information, form the understanding governing your use of Pokie Mate Casino.

Questions, complaints or requests about these terms should be submitted through the customer support or contact options made available on the website. When contacting support, provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Any complaint will be handled according to the operator’s applicable complaints process and relevant legal requirements.