Privacy Policy

Information we may collect

When you visit the Pokie Mate Casino website, create an account, contact support or use our services, we may handle information that identifies you or relates to your activity. The information collected depends on how you interact with the website and the services you use. We aim to collect information that is reasonably needed to operate an online casino account, meet our obligations and provide support.

Account and identity information

• Account details such as your name, date of birth, residential information, username and contact details.
• Information used to confirm your identity, age and eligibility to use the services.
• Verification documents or other information requested as part of account checks.
• Records of communications with customer support, including enquiries, complaints and requests.

Payment and activity information

• Payment details and information supplied when you deposit, withdraw or otherwise use a payment service.
• Transaction records, account balances, deposits, withdrawals, wagers, gaming activity and related account events.
• Information used to identify unusual activity, attempted fraud, misuse of the services or other security concerns.

Technical and usage information

• Device information, such as the type of device, operating system, browser and language settings.
• Technical information such as IP address, approximate location, connection details and security logs.
• Information about how you use the website, including pages visited, session activity and interactions with website features.
• Cookie and similar technology data, where these technologies are enabled in your browser.

You may choose not to provide some information, but certain details may be necessary to create or maintain an account, complete verification, process transactions, respond to requests or provide particular services. If required information is not provided, some features may not be available.

Why we use information

Personal information is used for legitimate operational, security and compliance purposes. We do not use information for purposes that are unrelated to the reason it was collected unless this is permitted or required by applicable requirements. The main reasons for handling information include:

• Creating, administering and securing your player account.
• Confirming identity, age and account information through verification and review processes.
• Processing deposits, withdrawals and other transactions, and keeping accurate financial records.
• Providing customer support, investigating questions and managing complaints.
• Detecting and preventing fraud, money laundering, account takeover, collusion, unauthorised access and other misuse.
• Monitoring activity to support safe and fair use of the website and services.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
• Maintaining, testing and improving the website, systems, security controls and user experience.
• Sending service messages about your account, transactions, security, changes to the services or this Privacy Policy.
• Sending marketing communications where permitted and where you have provided the relevant consent or otherwise have a lawful basis to receive them.

Marketing messages may include information about services, features or promotions. You can withdraw your consent to marketing at any time using the available unsubscribe option in a message or by contacting privacy support. Stopping marketing messages will not stop important non-marketing communications about your account, transactions, security or services.

Sharing information

Information may be shared with service providers and business partners that help operate the website and services. These may include payment providers, identity and verification providers, technology and hosting providers, fraud prevention services, customer support tools and professional advisers. Information may also be disclosed where necessary to protect the website, users or the public, to investigate suspected unlawful activity, or to meet a valid legal or official request.

Service providers are expected to handle information appropriately and only for relevant business purposes. Some providers may process information in another country or through systems located outside Australia. Where this occurs, appropriate measures are used to support the security and proper handling of the information.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website usage and improve performance. Some cookies are necessary for core features, while others may support analytics, functionality or communications. Cookies may also help us recognise a returning browser and reduce the need to repeat certain settings.

You can manage, block or delete cookies through your browser settings. If you disable necessary cookies, parts of the website may not work correctly or some account functions may be unavailable. Browser settings vary, so refer to the help information for your chosen browser for instructions.

Security measures

Reasonable technical, administrative and organisational safeguards are used to protect information against unauthorised access, alteration, disclosure, loss or misuse. These safeguards may include access controls, account security measures, monitoring, secure systems and processes for reviewing suspected incidents. No website, network or electronic transmission can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you suspect unauthorised account activity.

Keeping information

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When information is no longer needed, it may be securely deleted, anonymised or placed beyond ordinary use.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, transaction, security and communication records must be kept for a period required by law or for other legitimate record-keeping, dispute resolution, fraud prevention or security purposes. After the relevant period, retained information is handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to make a request

To make a privacy request, contact support@pokiematecasino.click. Please clearly describe what you are asking for and provide enough information for your account or request to be identified. We may need to verify your identity before providing information or making changes, especially where the request involves account access, identity records or transaction information.

• Access: ask for a copy or general description of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete account information to be reviewed and corrected.
• Deletion: ask for personal information to be deleted where it is no longer required and where deletion is not restricted by legal, security or operational obligations.
• Marketing consent: withdraw consent to marketing by contacting support@pokiematecasino.click or using an unsubscribe option provided in a marketing message.

A request may be refused, limited or delayed where this is permitted or required, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with record-keeping obligations. If this applies, the reason will be explained where appropriate. We may also ask for clarification if a request is too broad or does not provide enough information to locate the relevant records.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The latest version will be made available on this page. You should review the policy periodically, particularly before continuing to use the website after an update.