Betting Rules

General betting conditions

By opening or using an account with Pokie Mate Casino, you agree to follow the rules that apply to the website, your account and the games you use. These rules apply each time you access the platform, whether you play a casino game, use a promotional feature where available, or take another action that creates a wager. If a game has additional rules, those rules form part of the conditions for that game.

Players must use the platform only where online gambling is lawful for them. You are responsible for checking the laws that apply to your location and for making sure that you are permitted to use the service. Access may be restricted in some locations or for some users. We may refuse, suspend or limit access where required by law, our internal controls or the terms applying to your account.

You must be at least the legal gambling age that applies to you and must provide accurate information when registering and using your account. An account must be used by the registered account holder only. You must not allow another person to use your login details, payment method or account balance. You are responsible for keeping your password and other account information secure and for telling us promptly if you believe your account has been accessed without permission.

• Only one personal account should be created unless otherwise permitted in writing under the applicable terms.
• Your registration and account information must be complete, current and accurate.
• You must not use an account for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to interfere with the website, games, payment systems or security controls.
• You must not use software, devices or methods designed to gain an unfair advantage or affect the normal operation of a game.

Pokie Mate Casino may carry out identity, age, payment and security checks. You may be asked to provide documents or information before an account can be fully used, a transaction can be processed or a balance can be released. If requested information is not supplied, is incomplete or cannot be verified, the relevant account activity may be delayed, declined, restricted or reviewed in accordance with the applicable terms.

Placing and accepting bets

A bet is created when you select a game or wager option, enter or choose the amount, and confirm the transaction through the available betting interface. You should check the game, stake, selected options and any displayed conditions before confirming. The amount shown at the time of confirmation is the amount that may be deducted from your available balance if the bet is accepted.

A bet is not guaranteed to be accepted simply because you have selected an option. Acceptance is subject to account status, available funds, technical checks, applicable limits, game availability and any other condition stated on the platform. A bet may be declined, cancelled or voided where it has not been properly received, where a game is unavailable, or where a technical, security or operational issue affects the transaction.

Checking your bet

After placing a bet, review the confirmation or transaction record available in your account. Keep your own records where appropriate. If the displayed information does not match what you intended to submit, stop using the relevant game and raise the issue through the available support or complaints process. A record held by the platform may be used to determine the details and timing of a transaction, subject to any investigation or correction required.

Stake amounts and balance checks

You should only wager funds that are available in your account and that you can afford to lose. The platform may apply minimum or maximum stake amounts, account limits, game limits or other restrictions. These may vary between games and may be changed where permitted. The relevant amount and any applicable limit should be checked before you confirm a bet.

If a transaction appears more than once, or if your balance changes unexpectedly, do not continue placing bets until the matter has been checked. Duplicate entries, interrupted sessions and displayed balance errors may require review. A transaction is not treated as valid merely because it appears briefly on a screen, and a technical error does not create an entitlement to an incorrect balance or result.

Game results and settlement

Games are settled according to the rules displayed for the relevant game. Those rules may explain the objective, available wagers, winning combinations, bonus features, result process, return information and any circumstances in which a round may be cancelled or replayed. You should read the game information before playing because rules can differ between products and game types.

Results are determined by the game system or process used for the relevant product. Previous outcomes do not change the probability or outcome of a later round. A winning result is not guaranteed, and no strategy can ensure a profit. Game displays, animations and sound effects are provided as part of the playing experience and should not be taken as a promise of a particular result.

Where a round is interrupted by a connection problem, device issue or other event, the platform may use its transaction records and game records to determine whether the round was completed and how it should be settled. A round may be completed in the system even if the result was not visible on your device. You should check your account history before attempting to play the same round again.

Errors and unusual activity

If a clear technical, display or settlement error affects a game, bet or account balance, the error may be corrected. This may include reversing an incorrect credit, restoring a valid stake, cancelling an affected round or taking another reasonable action permitted by the applicable terms. If you receive funds or credits because of an apparent error, do not withdraw or spend them while the matter is being reviewed.

We may investigate activity that appears unusual, suspicious, abusive or inconsistent with these rules. This can include repeated technical faults, attempts to exploit a promotion or game feature, use of unauthorised tools, unusual payment activity, collusion or activity connected with a restricted account. An investigation may involve holding a transaction, limiting play or requesting further information. Any action will be handled under the applicable terms and legal requirements.

Balances and withdrawals

Eligible winnings and other account funds may be available for withdrawal after any required checks have been completed. Withdrawal requests are subject to the account terms, payment rules, verification requirements and any applicable restrictions. The payment method used may need to be in your name, and additional information may be required to confirm ownership and protect against unauthorised transactions.

A transaction may be delayed or declined if account information is incomplete, a payment is reversed, a security review is underway, the selected method is unavailable or the request does not meet the applicable conditions. We do not promise a particular processing period because timing can depend on verification, payment providers, financial institutions and other factors outside the platform.

Account management and responsible play

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Set a budget before you play and do not use money needed for rent, bills, food, savings or other important commitments. Take regular breaks and avoid playing when you are upset, tired, under the influence of alcohol or drugs, or trying to recover losses.

• Decide how much time and money you can spend before starting.
• Keep your gambling separate from household spending and essential payments.
• Never chase losses by increasing your stakes or playing for longer than planned.
• Use available account controls, deposit limits, time reminders or activity information where offered.
• Consider taking a break or closing your account if gambling stops feeling enjoyable or manageable.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may request account restrictions, a temporary break or account closure in line with the available responsible gambling processes. A restriction may prevent or limit access for the period selected, but it cannot necessarily reverse bets that have already been accepted. You should not attempt to avoid a restriction by creating another account or using another person's account.

If you believe you may have a gambling problem, consider contacting an appropriate Australian gambling support service or a qualified health professional. Independent support can help you review your gambling, manage financial concerns and decide what steps are suitable for you. In an emergency or crisis, contact the relevant emergency or mental health service in your location.

Questions, complaints and rule changes

If you have a question about a bet, result, balance, account restriction or payment, review your account history and the rules for the relevant game first. If the issue remains unresolved, use the support or complaints channel made available on the website. Include enough information for the matter to be identified, such as the approximate date, game, transaction reference where shown and a clear description of the concern. Do not include another person's private information unless it is necessary and lawful to do so.

Complaints may be reviewed using account records, game records, payment information, technical logs and other relevant material. We may ask for further information to verify your identity or understand the issue. The outcome may include an explanation, correction, reversal, adjustment or confirmation that the original result and transaction were recorded correctly. We aim to handle concerns fairly and consistently, while protecting personal information and the integrity of the service.

These betting rules may be updated from time to time to reflect changes to the website, games, legal requirements, security processes or responsible gambling practices. The current version published on the website applies to future activity from the time it takes effect, unless a different approach is required by law. You should review the rules regularly, particularly before placing a new bet or using a new game.