- OperatorGophoenix Solutions Limited
- EstablishedJanuary 2020
- Game Providers29+ including Pragmatic Play, Betsoft, Novomatic
- Deposit Methods19 options including cards, crypto, Neosurf, Revolut
How to get in touch by email
For assistance, send your message to support@pokiematecasino.click. Email is the best way to provide the details needed to understand your question and check the relevant information. We usually respond within 24 hours, although response times can vary depending on the complexity and volume of enquiries.
You can contact support about matters including:
- Account access, profile questions and verification requirements
- Deposit and withdrawal questions
- Bonus terms and general promotional queries
- Technical problems or website issues
- Responsible gambling information or requests
To help us respond faster, include your account email address or username, a short description of the issue and any relevant screenshots. Please avoid sending your password or other unnecessary sensitive information. If your message relates to a transaction, include the date and useful reference details where available, but do not include complete payment card numbers.
Please send one clear message with the relevant information and allow time for a response before sending follow-up emails. Our team will consider your enquiry and explain the next steps where further information or action is required.
